Delivery

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is.It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
**Please note that the undelivered package would only be hold for you for two weeks. If the package has been pending for too long, DHL might ship it back to us. The order will be processed as return items. In this case, a processing fee and both the delivery and the return cost will be deducted from your refund.

The customs tariff is not included in the shipping fees. Any customs or import duties are levied once the package reaches its destination country. The customer is responsible for all such duties.

According to the rule of DHL Express, all related information needs to be filled out in English, so please make sure you provide your shipping information in English.

Return/exchange condition

Based upon Taiwan's laws, we offer product returns for items within 7 days upon receipt of shipment. The return item must be under following conditions:

• The return item must be in the new/original condition with all tags and packing attached.
• Item must not be used.
• Upon dispute, DRILLING LAB® reserves the right to make the final decision.

Refund

• We will process your return within 7-10 business days of receipt. You will receive an email from PayPal when it is complete.
• If the reason for your return/exchange is not a result of our error, the costs of the return/exchange shipping will be deducted from your refund. All refunds will be offered only after we receive the return item.