At DRILLING LAB®, we dedicate to providing you with a pleasant retail experience. If you are not entirely satisfied with your purchase, simply send an email to firstname.lastname@example.org and our Customer Service will be in touch with you. Please note that delivery fees are not refundable once the order has shipped.
Based upon Taiwan's laws, we offer product returns for items within 7 days upon receipt of shipment. The return item must be under following conditions:
- The return item must be in the new/original condition with all tags and packing attached.
- Item must not be used.
- Upon dispute, DRILLING LAB® reserves the right to make the final decision.
- We will process your return within 7-10 business days of receipt. You will receive an email from PayPal when it is complete.
- If the reason for your return/exchange is not a result of our error, the costs of the return/exchange shipping will be deducted from your refund. All refunds will be offered only after we receive the return item.